Introduction 

This document provides an overview of the responsibility, leading and supporting task,  experience, knowledge, personal traits & skills of the Business Systems Analyst. The primary  area of focus within IT for the Busines Systems Analyst is Business Systems and Business  Process.

Responsibility 

As a Business Systems Analyst, you will be responsible for enhancing the quality of IT products  and services, analysing data to inform business decisions, creating and deploying business  reports and finding technological solutions to business needs. Working closely with the  Busines Systems Manager, you will be part of a team who will liaise and bridge the gap  between IT and the business. The Business Systems Team will analyse business processes  and systems to define solutions to suit the business requirements, deliver change within a  structured agile framework, manage solutions through to delivery and provide a consistent  experience for project participants and stakeholders by developing and maintaining  governance controls. The Business Systems Analyst will focus primarily on the technical  aspect of implementing these solutions. Furthermore, the role is also critical in providing 1st line support for incidents and requests related to business systems and process.

Tasks 

The Business Systems Analyst proactively initiates, executes, develops and evaluates in good  cooperation with relevant employees, peers and the wider IT Team timely the following tasks:

Leading (Expert Function) 

• To collaboratively work with the wider business to capture existing processes and  process issues and document these as business requirements
• To work closely with the Business Systems Manager to find appropriate solutions to  fulfil these business requirements
• Develop and deploy reporting solutions to meet business requirements • Provide 1st line support for incidents and requests related to business systems • Troubleshoot problems related to business systems and escalate when necessary • Implement changes to business systems and maintain configuration changes • Extracting and uploading mass data changes to business systems when required • To be able communicate effectively at all levels, including a wide range of Customers,  Senior Management, Operational Staff and other IT staff.

Supporting (Support Function) 

• Work closely with the Business Systems Manager to find appropriate solutions to fulfil  business requirements
• Form part of the critical incident response team
• Contribute to improving internal IT processes.