You will be asked to verify your identity by providing some personal information like your postcode or date of birth
The staff member will confirm that your password has been reset and give you the new password
The next time you log in with the new password, you will be prompted to change your password to something else
Remember to use a strong password; more than 12 characters, with a combination of uppercase and lowercase letters, numbers, and special characters like !?&%
Keep your password safe and private. Never reuse the same password with other online services. Do not share your password with friends or classmates.
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