Reset Your Password

  • If you’re on-site at college, go to the Library or Learning Zone and ask a library assistant to change your password for you


  • Call 0300 30 30 008 and dial option 4 when prompted
  • You will be asked for the account name, type (Google or network) and your student number
  • You will be asked to verify your identity by providing some personal information like your postcode or date of birth
  • The staff member will confirm that your password has been reset and give you the new password
  • The next time you log in with the new password, you will be prompted to change your password to something else
  • Remember to use a strong password; more than 8 characters, with a combination of uppercase and lowercase letters, numbers, and special characters like !?&%
  • Keep your password safe and private. Do not share your password with friends or classmates

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